Shop easily at www.kotan.com.ng  

Kindly follow these steps:

1. View the products you are interested in and click on the photograph to zoom in and see every detail. Descriptions are also available.
2. Add item to your cart. You can then choose to continue shopping or to process order.
3. If you wish to continue shopping, repeat the process but if you wish to process the order, select the Cart at the top right of the screen and select  View Cart.
4. Now check that the items are correct and select Proceed To Checkout. (If you have a Discount or Giftcard Voucher, input it in the space provided and select Add Voucher). 
5. Input the required details to proceed and make sure shipping and billing addresses are correct (Select your delivery area to see delivery fee).
6. Make Payment: You can securely make payment via card payment, Bank Transfer and USSD.
7. Confirm the order.
8. You will receive an Email Confirming Your Order.

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service team on 0803 541 8679. We will be happy to help you.

Yes. You can delete any unwanted items from your shopping cart as long as the order hasn’t been processed yet.

Yes. You can cancel your order by calling our customer service team on 0803 541 8679 who will help you with cancellation.

Kotan.com.ng only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer service on 0803 541 8679

If you were to accidentally receive an item that you did not order, please contact our customer service on 0803 541 8679 who will assist in replacing it with the correct item

Your order delivery can be sent to an address selected by you (home, work, etc. - not a PO Box)

Standard deliveries take 1 to 2 working days within Lagos state. For states other than Lagos delivery is usually 3-5 days although sooner in most cases

Yes, all images displayed on the website are of the actual product.

Unfortunately returns are not accepted however items that have not been used and are still sealed in original wrapping can be exchanged within 14 days from date of purchase for an item of similar value or higher with the balance paid.

Yes, all used games listed on the site are fully guaranteed to work and are covered by guarantee. Please note however for a small number of used games they may not have the original game cover

If you've forgotten your password, you can recover it in the Log-in section. Enter your e-mail address and we'll send you an e-mail on how to reset your account password.