This Return and Exchange Policy (the “Return and Exchange Policy”) governs returns and exchanges of merchandise purchased by you from our Site. The Return and Exchange Policy is an integral part of and should be read together with the General Terms and Conditions of Sale.
We want to make sure that you are completely satisfied with your purchases on our Site. If, for any reason, you are not satisfied with your order, you may return any UNUSED products in their original condition within fourteen (14) days from the date of delivery.
Before sending any products back to us, and subject to the General Terms and Conditions of Sale and the additional terms and conditions set forth herein, all of the following conditions must be satisfied.
Please note that this policy applies to online orders only.
The product you wish to return:
If all of these conditions are satisfied, we will proceed to convert the value of the returned item(s) to Store Credit, less any original shipping and handling costs. We reserve the right to reject a return if the item does not satisfy all of the conditions indicated above, in this instance, you may choose to have the item(s) sent back to you at your own expense. You will have the option to request the shipment of your items back to you within thirty (30) days of being notified that the returned items have been rejected. If you do not request the return of your items within said thirty-day period, you authorize us, to dispose of such merchandise without further notice to you.
To request a return, send an email to hello@kotan.ng using 'Exchange/Return Request' as your subject and including the order number, within five (5) days of delivery. After sending the email and your return request has been received, you will receive an email with the return instructions and the return labels to prepare your package. It is important for you to follow these instructions and to use the return labels as indicated, in order to avoid any issue with your return.